Program Supervisor, Outreach & Care Coordination

The Program Supervisor, Outreach & Care Coordination, will support and promote LACHC’s
mission to follow Christ by loving and serving our neighbors through comprehensive, quality
healthcare.

Reporting to the Director of Care Coordination, the Program Supervisor, Outreach & Care
Coordination, will oversee the implementation and operations of the Enhanced Care
Management program as well as strategic outreach, relationship building, and partnership
opportunities to ensure community access to needed services. The Program Supervisor,
Outreach & Care Coordination, will serve as a leader for the Department of Care Coordination
and provide direct supervision to a team of Community-Outreach Care Coordinators (Lead Care
Managers) on an ongoing basis.

 

ESSENTIAL DUTIES and RESPONSIBILITIES include:

 

Staff Supervision

  • Hire, onboard, supervise, and coach a team of Community-Outreach Care Coordinators
    (Lead Care Managers).
  • Manage schedules, assign duties, appraise performances, and subsequently provide any
    needed support to optimize supervisee performances.
  • Facilitate ongoing trainings to staff, as identified and needed, to ensure evidence-based,
    comprehensive care.
  • Ensure staff compliance with departmental and organizational policies, procedures,
    and expectations.
  • Monitor compliance for Enhanced Care Management program requirements,
    including completion of comprehensive assessment(s) and goal plans.
  • Establish strategies and monitor outreach activities, productivity, success, and
    opportunities.
  • Facilitate outreach events and presentations to community partners and residents.
  • Ensure appropriate staff data entry in:
  • The Homeless Management Information System (HMIS), following the criteria set out
    HUD for data elements and the workflows set by the Los Angeles Homeless
    Services Authority (LAHSA).
  • Individual patients’ Electronic Health Record.
  • Provide individual supervision to Community-Outreach Care Coordinators (Lead
    Care Managers) to discuss patient concerns and strategies to address needs.
  • Clear understanding of nonprofit and community resources landscape in SPA 4.
  • Synthesize complex information from assessments, trainings, and research for direct
    services staff.

Departmental Processes

  • Participate in departmental operations, improvement strategies, and support overall
    optimization and patient success strategies.
  • Assist in the composition and implementation of departmental workflows, policies,
    and procedures for improved operations.
  • Create health education tools and courses to bolster training materials for the department,
    colleagues, and patients.
  • Utilize and improve internal tracking systems for departmental data and reporting.
  • Assist in identifying gaps in service and strategies to optimize services to the community.
  • Ensure timely and accurate claims submissions for program reimbursement under
    Enhanced Care Management.
  • Produce and submit monthly reports to the Director of Care Coordination, as
    required by funding entities.
  • Identify and participate in workgroups and coalitions with other community providers to
    increase the portfolio of partnerships accessible; establish new partnerships and outreach
    activities geared toward meeting patients where they are at.
  • Assist in management of department budget and funds.
    Additional Duties
  • Ability to remain flexible, responsive, accessible, and adaptable.
  • Demonstrable expertise in condition(s), and evidence-based strategies to support,
    Enhanced Care Management populations of focus: Individuals and Families Experiencing
    Homelessness; High Utilizers; Adults with Serious Mental Illness and/or Substance Use
    Disorder; Incarcerated and Transitioning to the Community; Individuals at Risk for
    Institutionalization and Eligible for Long Term Care.
  • Serve as a Lead Care Manager as needed; maintain a reduced caseload of high
    acuity patients enrolled in enabling services.
  • Attend outreach events and opportunities as needed, including at all LACHC sites
    and street-based outreach.
  • Demonstrable experience and understanding of coalition building and nonprofit advocacy,
    engagement with relevant initiatives, and briefings to Department of Care Coordination
    leadership.
  • Utilize Trauma-Informed Care, Motivational Interviewing, and Harm Reduction
    strategies, including certification is Narcan administration, to clinic patients.
  • Provide immediate assistance to patients as needed, including, but not limited to:
    locating emergency shelters, sharing food resources, safety planning, conducting
    suicidality assessments.
  • Apply critical thinking skills and sound decision-making capabilities, often under pressure
    and in complex situations.
  • Other duties as assigned.

QUALIFICATIONS

 

To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.

  • CPR Certification required.
  • Bi-lingual Spanish preferred

EDUCATION and/or EXPERIENCE

 

Bachelor’s degree in social work or related field from a four-year college or university is
required. Master’s Degree is preferred. Prior experience working with individuals
experiencing homeless, substance use, physical health conditions, and/or mental health
conditions. Experience supervising human services staff.

 

COMPUTER KNOWLEDGE 

 

Experience with Electronic Health Records, Microsoft Word, Microsoft Access, and
Microsoft Excel is preferred. Experience with HMIS and CHAMP databases preferred.

 

 

LANGUAGE SKILLS

 

Familiarity with medical terms and operations of clinics is useful.
Proficiency in English required, Bi-lingual/ Bi-literal Spanish is preferred.

 

MATHEMATICAL SKILLS

 

Ability to calculate figures and amounts such as totals, proportions and percentages.

 

REASONING ABILITY 

 

Ability to solve practical problems and deal with a variety of concrete variables in situations
where only limited standardization exists. Ability to interpret a variety of instructions furnished in
written, oral, diagram, or schedule form. Ability to independently make decisions in high-
pressure situations.

 

PHYSICAL DEMANDS

 

The physical demands described here are representative of those that
must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear.
The employee frequently is required to use hands to finger, handle, or feel. The employee is
occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop,
kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision and ability to adjust focus.

 

WORK ENVIRONMENT:

 

The work environment characteristics described here are
representative of those an employee encounters while performing the essential functions of this
job. Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions.
While performing the duties of this job, the employee will be exposed to carriers of contagious
diseases. The employee may have to deal with irate and irrational clients who may or may not
be under the influence of mind-altering substances such as cocaine, marijuana, alcohol, etc.

The employee will have access to patient charts which contain confidential information about
medical conditions and other personal matters. The employee must display a commitment to
maintaining patient confidentiality at all times.
Full-time, Regular, Non-Exempt position.   Medical, Dental, Vision and 403B Retirement Plan
with Employer match. Annual salary range $56,588 – $84,882.  Equal Opportunity Employer.
Will consider candidates with criminal histories.  Please submit resumes to cbarnes@lachc.com.

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